Privacy Policy

Last updated: December 2024

1. Introduction

ExAI ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our exterior remodeling visualization service.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Email address, name, and password when you create an account
  • Property Images: Photos you upload or Street View images you select
  • Design Preferences: Your selected remodeling options and preferences

2.2 Information Collected Automatically

  • Usage Data: Pages visited, features used, and time spent on the Service
  • Device Information: Browser type, operating system, and device identifiers
  • IP Address: Your internet protocol address for security and analytics

3. How We Use Your Information

We use the information we collect to:

  • Provide and maintain our Service
  • Process and generate your exterior remodeling visualizations
  • Create and manage your account
  • Save your design history for future reference
  • Improve and optimize our Service
  • Communicate with you about updates or issues
  • Detect and prevent fraud or abuse

4. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of data in transit and at rest
  • Secure authentication mechanisms
  • Regular security assessments
  • Limited access to personal data by authorized personnel only

Your data is stored on secure servers located in the United Kingdom and European Union.

5. Data Sharing

We do not sell your personal information. We may share your data with:

  • Service Providers: Third-party services that help us operate (e.g., hosting, analytics)
  • AI Processing: Image data is processed by AI services to generate visualizations
  • Legal Requirements: When required by law or to protect our rights

6. Your Rights

Under applicable data protection laws, you have the right to:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate or incomplete data
  • Erasure: Request deletion of your personal data
  • Portability: Receive your data in a portable format
  • Object: Object to certain processing of your data
  • Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, contact us at [email protected].

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Specifically:

  • Account Data: Retained until you delete your account
  • Design History: Retained until you delete individual designs or your account
  • Analytics Data: Aggregated and anonymized after 90 days

Upon account deletion, your data will be removed within 30 days.

8. Cookies

We use cookies and similar technologies as described in our Cookies.

9. Third-Party Services

Our Service integrates with third-party services:

  • Google Maps/Street View: For property image retrieval
  • Google OAuth: For account authentication
  • AI Image Generation: For creating visualizations

These services have their own privacy policies governing their use of your data.

10. Children's Privacy

Our Service is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16.

11. International Transfers

Your information may be transferred to and processed in countries outside your country of residence. We ensure appropriate safeguards are in place for such transfers.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: